Return Policy & Terms

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  2. Return Policy & Terms

Terms Conditions of Use & Return Policy

This Web site (" Site ") is owned and operated by the Orthotic Shop Inc (" OS"). Please feel free to browse this Site; however, your access to and use of this Site is subject to the following terms and conditions (" Terms and Conditions ") and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms and Conditions. Please note that if you visit other Web sites or Web pages (or access any services) owned or operated by OS that require you to agree to additional terms and conditions, you will be bound to the terms and conditions of such additional agreements, and the terms and conditions of such additional agreements will govern your use of such Web sites, Web pages and services in the event of any conflict, inconsistency or ambiguity with respect to the following Terms and Conditions.

TERMS AND CONDITIONS

0. Returns & Exchanges

Using the online return system in your order history page is the fastest way to return or exchange an item. Visit https://www.OrthoticShop.com/returns to login to the returns center.

RETURNS

You may return new, unused items with all manufacturer tags still attached by the manufacturer in the original condition within 45 days of delivery for a full refund subject to the stated terms below. Items should be returned in their original new and unaltered product packaging and manufacturer boxes by you.

Return Terms

IF WE MAKE A MISTAKE or the item is deemed DEFECTIVE:

If we should make a mistake or there is a defect in the item received, we will provide you with a postage paid label to return the item to us at our expense and under the shipping method that we choose or authorize. Eligible returns will receive a refund of the full purchase price or substitution with the correct item (your choice). Defects must be verifiable.

IF YOU MAKE A MISTAKE OR CHANGE YOUR MIND

If we made no mistake (we sent exactly what was ordered by you) and you simply ordered the wrong item, size or the item is not to your liking or you just don't want it any longer:

  • You are responsible for the cost of returning the item to us.
  • If you use our return shipping label for a return that does not have free return shipping we will deduct up to $10 from the refund.
  • >Returns must be sent back with the original box and packing materials. If a box is written or returned in unusable or less-than-suitable-for-resale condition your return will also be debited a 20% restocking fee for our time and expense to acquire a replacement box with the correct markings. This include affixing return shipping labels to the shoe-box or other product-packaging.

VIONIC RETURNS

Vionic items have free return shipping for US customers and you have a 30-day comfort guarantee, meaning if you don't like them after wearing, you may return them within 30 days for a full refund.

SOCKS / UNDERWEAR RETURNS

Due to hygiene reasons, all socks and underwear sales are final. If you need help to find the right size contact us and we will be happy to recommend based on the fit guide. If an incorrect item was sent, please contact us.

FREE RETURN SHIPPING

OluKai, Vionic, Spira, and Cobb Hill returns have free return shipping for US customers - no shipping fees will be deducted from these returns.

FREE Exchanges on Footwear

US Customers are eligible for free return shipping if they are exchanging for another size. Simply state the size/color combination desired when filling out the return request.

If you want an exchange quicker, please make a new order or contact us after you have sent the original order back to us.

WORN Items

Worn items with the exception of defects and Vionic comfort guarantee items will not be accepted. We will either ship the item back to you or donate it.

REFUNDS

We will notify the payment processor of the receipt of the return and request that they initiate the refund within 5 business days of eligible return receipt. You should expect to receive your refund within two to three weeks of giving your package to the return shipper on Domestic orders; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 business days), and the time it takes the payment processor and your bank to process our refund request (1 to 4 business days).

INTERNATIONAL RETURNS/EXCHANGES

International Order Exchanges: We cannot process exchanges for international orders. You must return the item and place a new order if you want to exchange. International customers are responsible for all shipping costs including the actual shipping costs to them. Worn or items not eligible to be returned will be donated.

1. Sales Tax

We currently collect sales tax on orders shipped to MI. If we don't collect sales tax on your purchase and your state requires that you pay sales tax on out-of-state purchases, please be sure to report that information when you file your taxes.

2. Restrictions on Use of Materials.

This Site contains material that is protected by international copyright and trademark laws. No material (including, without limitation, the text, images, audio and video) and no software (including, without limitation, any images or files incorporated in or generated by the software or data accompanying such software) (individually and collectively the " Materials ") may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way or decompiled, reverse engineered or disassembled, except that, unless otherwise specified on the Site with respect to particular Materials, you may download and print one (1) copy of the Materials on any single computer for your personal, non-commercial use only, provided you keep completely intact and unmodified all copyright and other proprietary notices. Modification or use of the Materials for any other purpose is a violation of OS's (or other sources') copyright, trademark and other proprietary rights. The use of Materials on any other Web site or networked computer environment is prohibited without OS's express written consent. OS's name and logos and all related product and service names, design marks and slogans are the trademarks or service marks of OS and its affiliates. You are not authorized to use any OS name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of OS. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Web site is strictly prohibited. OS reserves all legal rights and remedies available to it.

2. Limitation of Liability and Disclaimer of Warranty.

Your use and browsing of this Site are at your risk. If you are dissatisfied with any of the Materials contained in this Site, or with any of these Terms and Conditions, your sole and exclusive remedy is to discontinue accessing and using this Site. OS assumes no responsibility and shall not be liable for the accuracy, completeness, timeliness, reliability, relevance or usefulness of any of the Materials contained on this Site. OS also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in this Site or your downloading of any Materials from this Site.

NEITHER OS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THIS SITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THIS SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

3. Privacy Policy.

OS's privacy statement may be viewed at privacy ("Privacy Statement"). The Privacy Statement is referenced by, incorporated into and subject to these Terms and Conditions.

4. Links to Third Party Materials.

OS may provide links (" Links ") to Internet Web sites maintained by third parties. All Links to other Web sites found on the Site are publicly available on the World Wide Web and are provided solely for the convenience of users. Unless expressly stated otherwise, Links on the Site are not sponsored by, affiliated with, or the responsibility of OS, and the owners of such Links are not affiliated with OS and do not sponsor or endorse this Site. OS has neither tested nor verified the content, accuracy, or opinions expressed on any Links on the Site and disclaims any warranty or liability for damages associated therewith, including, without limitation, computer viruses or any other damages to your computer as a result of your using any Links to third-party Web sites.

5. Indemnification.

You agree to defend, indemnify and hold OS and its directors, officers and employees harmless from and against any and all claims (including reasonable attorneys' fees and costs) resulting from your acts, omissions, or representations in any way related to this Agreement or your access to, and use of, this Site.

6. Governing Law; Jurisdiction; Venue.

These Terms and Conditions shall be construed solely in accordance within the internal laws of the State of Michigan, without giving effect to principles of conflicts of laws. Any actions, proceedings or suits concerning or relating to these Terms and Conditions and your access to and use of the Site may only be brought in a court of competent jurisdiction in Macomb County Michigan, or in the U.S. District Court for the District of Michigan, and each party hereby consents to the jurisdiction and venue of such courts and waives any objections thereto.

Users of this Site agree that any and all disputes arising from the use of this Site, or the ordering of materials from this Site, shall be settled by binding arbitration. Notwithstanding the foregoing, however, OS shall have the right to commence and prosecute any legal or equitable action or proceeding before any non-US court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of OS, such action is necessary or desirable beyond that relief immediately afforded through an arbitration proceeding.

7. Severability.

If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

8. General.

OS may at any time, in its sole discretion, revise these Terms and Conditions by updating them on this legal page (" Legal Page "). Your use of the Site following any such revision shall be governed by the revised Terms and Conditions, and you shall be bound to such revised Terms and Conditions for any use subsequent to such revision. You should, therefore, periodically visit this Legal Page to review the current Terms and Conditions.


These Terms and Conditions last revised: July, 2015.